Kingbee recently acquired the assets of Fluid Truck, including the app and reservation platform, and we are actively working on rebranding these assets; you will continue to see some of Fluid’s branding across these platforms as we work through these updates. Kingbee looks forward to servicing existing and new agreements and you’ll notice rental charges from Kingbee moving forward.

Kingbee Express App
Knowledge Base

Need Support?

Contact us at customersupport@kingbee-vans.com 

or give us a call at 1-828-KINGBEE

 

Kingbee Express FAQ

As part of our mission to disrupt the commercial rental industry, we’re providing faster and more convenient access to rental vehicles around the country. The Kingbee Express app offers 24/7 access to a diverse fleet of commercial rental vehicles in 64 markets nationwide.

Renting commercial vehicles near you has never been easier with Kingbee Express.

Access: 

  • Flexible rentals by week, month, or year
  • Easy mobile pick-up and drop off from nearby locations
  • Rental protection plans
  • Real-time vehicle route tracking
  • Driver schedule coordination and vehicle assignments
  • User-friendly invoicing
  • 24/7 customer support

Kingbee Express cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks with Kingbee Express.

We’ve got Transits, E-Transits, Promasters, Metris, and Sprinters—all ready to join your fleet.

Although Kingbee is currently focused on cargo vans, we plan to expand into other vehicle markets, creating pathways for you to capitalize on emerging trends without needing massive upfront capital or operational expertise.

Thank you for your interest in partnering with Kingbee! We’ve tailored our rental programs for fleet owners rather than individual vehicle rentals to ensure we provide the best service and experience to our users. Here’s how you can get involved:

  • The Hive Network: Through the Hive Network, you can take advantage of Kingbee’s fleet volume discount to purchase new vans, build equity, benefit from the tax advantages of vehicle ownership, and maximize resale value.

Our team will assist you in navigating the process and selecting the program that best suits your goals. Contact us at hive.network@kingbee-vans.com to begin. We look forward to supporting you in maximizing your fleet’s potential!

We can’t wait to have you join our community! Getting started couldn’t be easier: download the Kingbee Express app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. The Kingbee Express app is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.

Our two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1–5 stars and add any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

To lend or borrow vehicles, you must be at least 21 years of age.

Kingbee is headquartered in Salt Lake City, Utah but our vehicles are located in cities across the US. We are excited to bring access, ease, and cost savings to Kingbee Express users around the country.

PAVE Inspection FAQ

YES. You may be having a problem accessing the internet and your phone may not have an adequate Wi-Fi or cellular signal. The solution is to make sure that your mobile phone has a strong signal (Wi-Fi or cellular) before beginning capture. At the completion of capture, make sure that you have or have returned to a strong signal and wait for the inspection processing to complete. Some Wi-Fi connections have a firewall that prevents PAVE from functioning properly. Try disabling your Wi-Fi connection and use cellular instead.

YES. If you were interrupted during the inspection capture by a phone call, text, email, or some other disruption that caused you to close the inspection, click on the link again. Click on Get Started. The system will take you back to where you were in the inspection and ask for the next image in the sequence.

PAVE uses advanced algorithms to extract and analyze a vehicle’s VIN data and provide accurate and detailed information about its make, model, year, and other specifications.

PAVE’s Estimate default values are derived from a proprietary data set, spanning years of data collection from the automotive industry. We meticulously gathered thousands of records to create a comprehensive and generic estimate table suitable for all vehicle types. While the cost of parts remains relatively consistent, labor costs may vary depending on the region. It’s important to note that these repair estimate costs are not quotations but rather provide a reliable approximation that leans towards the higher end to allow for flexibility. However, you can customize the values for each of the four repair methods: REPLACEMENT, REPAIR & REFINISH, REFINISH ONLY, and PDR REPAIR (marked as N/A if not applicable) associated with each component. Moreover, you can set the standard labor rate to accurately calculate the total cost for each repair based on the region where the vehicle would be serviced.

All pictures are run through an AI QC process to ensure the pictures match specifications. Retaking pictures will slow down your inspection, here are some tips to keep your inspection time under 5 minutes:

    • Ensure that you are performing the inspection on the correct van.
    • The PAVE inspections are to be done during the day, with ample lighting.
    • Our vans are BIG which means you will need to back up pretty far to fit the van in frame. Park the van where there is ample room around the entire van to take the required pictures. (the majority of pictures that get rejected are because of this reason)
    • It is preferable if the vehicle is clean; the AI system may pick up dirty spots as damage which can skew the data for your damage assessment. Although it is not required, having a clean vehicle will allow for clearer pictures and more accurate readings of your vehicle’s condition.
    • Be sure to park the van where you have adequate internet connection on your phone

Submit an accident report

Follow the link below to submit  a First Notice of Loss (FNOL) form used to collect detailed information about various types of accidents involving vehicles, pedestrians, property, or animals for insurance reporting purposes.

Wear and Tear Policy

Wear and tear is inevitable damage that happens naturally as a result of the normal aging and wear that occurs as a car accumulates mileage. Wear and tear on rental and leased vehicles includes body damage, dents, paintwork, glass and the interior. Here’s a breakdown on what’s considered acceptable wear and tear — and what’s considered unacceptable. If you return a Kingbee vehicle with wear and tear that falls into the unacceptable/damage category, you can expect some sort of restoration/damage fees.

Body Damage – Hood, Fenders, Cab Roof, Doors, Quarter Panels and Tailgate

The normal fleet wear and tear on these parts would be small scratches that can be buffed out.

The following are considered acceptable:

  • Scuffing (Trim): Any visible scuffing/scraping is acceptable.
  • Pinstripes/Aftermarket Decals
    • Pinstripe/Aftermarket decals should be fully intact.The following is unacceptable:
      • Broken Pinstripes
      • Pinstripe Shadow from removal
      • Any non-Kingbee decals on vehicle
  • Paint Chips Per Panel:
    • Up to 2 small chips (1/16” or less)
    • Up to 8 medium chips (under 1/16” to ¼”)
    • Up to 4 large (under ¼” to ½” chips)
    • Any exposed metal would be unacceptable.
  • Oxidation:
    • No oxidation will be considered acceptable.
  • Scratches:
    • Light scratches up to 5” long in high visibility areas
    • Light scratches up to 12” in low visibility areas
    • Any exposed metal would be unacceptable.

If there are any missing or broken parts on the exterior such as a headlight/lamp will be counted as unacceptable damage regardless of the cost. If there are easily visible sand grinding marks, overspray or a bad color match after repairs done by the customer, it is considered unacceptable damage. Alterations that create holes inside the body of the car, and any other alterations that reduce the resale value of the vehicle also count as excessive damage.

Dents

Acceptable wear and tear include minor dents that do not jeopardize the panel’s structural integrity.

  • Per Panel
    • Up to 1 dent with paint damage no greater than 1”
    • Up to 3 dents without paint damage no greater than 1”

Paintwork

Acceptable wear and tear include minor chipping relative to the age of the vehicle. Unacceptable damage includes major abrasions, color mismatch between panels, loss of color or gloss, damage as a result of stickers or decals. Examples of acceptable damage are key marks on the driver door, loading and unloading scrapes on the interior of the vehicle.

Glass

Acceptable wear and tear include light scratches, minor chipping – only on the passenger side, and minor scuff marks or scratches. Unacceptable damage includes any visible cracks, no matter the length, and holes or cracks in the glass or light covers. No chips or damage in the line of sight is acceptable and requires a replacement of the windshield.

Interior

Acceptable wear and tear includes scuffed floor mats, trim, or interior panels, dented door cards, and any professional repairs or remediation to prior damage. Unacceptable damage includes torn, bent, or broken trim panels, cracked or missing door cards, malodor, smoke related smells, electrical damage, caved in wheel well(s), etc. Any damaged non-working component of a safety system will require replacement or repair (Exe: Seatbelt housing). 

Upholstery

If there are stains on the seats that can be easily removed, that is considered normal wear. Unacceptable damages include deeply stained upholstery, mud-caked seats, burn marks, holes from cigarettes and lighters, tears or holes in the fabric, etc. If there are any stains that cannot be removed and the upholstery needs to be replaced, that is also considered unacceptable. We do not allow smoking in our vehicles. Smoking in our vehicles will result in a fine of $500 in addition to the full cost to remediate the smell including replacement of the interior upholstery.

Dashboard

Normal wear and tear on the vehicle’s dashboard would be the presence of dust and dirt as well as in-tact phone mounts. Unacceptable damage would be burn marks, cuts, missing buttons or components, adhesive residue from a phone mount, and any tears or holes in the material.

Roof and Floor Pan

Normal wear and tear for the roof and floor would be small scratches and tiny dents from gravel or asphalt roads. Any damage to the floor pan that requires repair will be considered unacceptable damage, to include rust, holes, and structural integrity deficiencies.

Fuel Pump Access Cover

Minor surface scrapes on the fuel pump access cover are considered acceptable wear. However, any physical damage—such as cracks, dents, or deformation that expose the fuel pump or wiring—is deemed unacceptable and will require replacement.

Tires/Rims

Normal wear and tear of the tires/rims include wear down of tread due to miles driven and minor scratches to the rim. Any sidewall damage will require an immediate replacement of the tire and is not considered wear and tear. Unacceptable damages include punctured tires, bent rims, and large scrapes to the rim.

Mechanical

The following must be in working order and not damaged in any way:

  • Brakes
  • Parking Brakes
  • Horn
  • Interior & exterior rear-view mirrors
  • Sideview Mirrors
  • Entertainment system/Back Up Camera
  • Cigarette lighter 12v
  • USB ports
  • Sun visors
  • Exterior door handles
  • Interior door handles & locks
  • Window controls
  • Safety belts
  • Antennae and Mast
  • All lights both interior and exterior
  • Tire Pressure Monitoring System

It can be difficult to determine how much damage is too much and what is considered normal vehicle wear and tear. Therefore, we have created a set of standards to serve as general guidelines as we inspect our fleet. In it, we define what is considered normal car wear and tear, and what is not. This will help both parties to fully understand the damage charges, if any, at the end of the rental term. Because our customers rent for varying lengths of time and the mileage driven during the rental period will differ, we will make adjustments when assessing damages based on how the vehicle was used. However, there are a few conditions that we don’t consider regular wear and tear.

They include:

  • Obvious abuse to the vehicle
  • Smoking
  • Punctured Tires
  • Water damage
  • Incomplete, insufficient or inadequate repairs performed or paid for by the customer
  • Alterations to vehicle which result in damage to the frame
  • Cosmetic alterations to the interior or exterior not properly removed.
  • Broken or cracked lenses or glass

If any vehicles are returned with any of the above damages, Kingbee reserves the right to request compensation.

Should any vehicle rented from Kingbee be returned with damage, your company will receive notification via email. Your company contact will receive a Damage Assessment which will include photos of the damage and an estimate of repair. Your card will be charged within 24 hours. Further, if damages are to be processed with your company’s insurance carrier we ask for all claims information to be received within 5 days. Delays of payment for Smoke Damage and Upholstery repair will incur additional late fees.