Terms & Conditions

Terms & Conditions

Kingbee Rentals LLC Terms and Conditions
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KINGBEE-VANS.COM AND APP.KINGBEE-VANS.COM ARE OWNED AND OPERATED BY KINGBEE RENTALS LLC (“KINGBEE”, “we” or “our”). THESE TERMS AND CONDITIONS, THE PRIVACY POLICY, AND ALL POLICIES POSTED ON OUR SITES, SET OUT THE TERMS ON WHICH KINGBEE OFFERS YOU ACCESS TO AND USE OF OUR SITES, SERVICES, APPLICATIONS (“APPLICATION”) AND TOOLS (COLLECTIVELY, “SERVICES”). BY ENTERING, DOWNLOADING, ACCESSING OR USING THE SERVICES, YOU ARE AUTOMATICALLY CONSIDERED A KINGBEE USER (“USER”, “you” or “your”). AS A USER, YOU AGREE TO COMPLY WITH AND BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS (“TERMS”), INCLUDING ANY UPDATES AND AMENDMENTS THERETO, AND ANY ADDITIONAL POLICIES AND THE KINGBEE PRIVACY POLICY (www.kingbee-vans.com/privacy-policy) REFERENCED HEREIN OR THROUGH THE APPLICATION. IF YOU DO NOT AGREE WITH THESE TERMS, UNINSTALL THE APPLICATION FROM YOUR MOBILE DEVICE AND DISCONTINUE ALL USE OF THE SERVICES, AS YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.
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PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, OBLIGATIONS, LIMITATIONS, EXCLUSIONS AND DISPUTE RESOLUTION REQUIREMENTS IN CONNECTION WITH THE SERVICES. BY ACCESSING OR USING THE SERVICES, YOU AGREE THAT (I) YOU HAVE READ AND UNDERSTOOD THESE TERMS; (II) YOU ARE AT LEAST TWENTY-ONE YEARS OLD AND ABLE TO ENTER INTO LEGALLY BINDING CONTRACTS; (III) YOU AGREE TO BE LEGALLY BOUND AND TO ABIDE BY THESE TERMS WITHOUT LIMITATION, QUALIFICATION OR CHANGE; AND (IV) IF YOU ARE ACCEPTING  OR AGREEING TO THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH COMPANY OR LEGAL ENTITY TO THESE TERMS.
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KINGBEE URGES ALL USERS TO UNDERSTAND HOW ALL FEDERAL, STATE AND LOCAL LAWS WORK IN YOUR AREA PRIOR TO USING THE SERVICES.
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LAST UPDATED: Febuary 4, 2026.

1. About

Kingbee Express, herein referred to as “Kingbee X”, is an online platform and marketplace that allows Users to rent commercial vehicles (“Vehicles”) through a centralized system operated and managed by Kingbee. All vehicles listed on the platform are either owned, leased, or exclusively controlled by Kingbee or its affiliates. Unless otherwise stated in a separate agreement, Kingbee acts as the contracting party for the rental of all Vehicles and is responsible for facilitating bookings, processing payments, and coordinating services. 

By entering into any rental agreement for a Vehicle through Kingbee Vans LLC, Kingbee X, or any other Kingbee subsidiary — whether electronically, in writing, or by any other method facilitated by Kingbee — each Renter expressly acknowledges and agrees to be bound by Kingbee’s Terms and Conditions, which are incorporated by reference into every such rental agreement.

While Kingbee may assist in resolving disputes between Users, Kingbee does not guarantee the condition, performance, or suitability of any Vehicle for a particular use; the conduct of Users; or that a transaction will be completed as expected. Use of Kingbee X is at the User’s own risk, and all Vehicle rentals are subject to Kingbee’s Terms and Conditions.

2. Use of Services; License Grant; Termination

2.1 User Conduct.

When accessing or using the Services, you agree not to:

• Use the Services for any commercial purpose not expressly authorized by Kingbee;
• Access the Services if you are under twenty-one years of age, not legally able to enter into binding agreements, or have been suspended from the use of services by Kingbee;
• Fail to pay for the rental of Vehicles or Services, or any related charges — including but not limited to tickets, tolls, damage, fuel, cleaning fees, or other expenses — unless permitted by Kingbee’s policies;
• Fail to return or deliver rented items or Vehicles without a valid reason, approved in writing by Kingbee;
• Introduce viruses, malware, or engage in harmful activity impacting Kingbee or any User;
• Use automated tools (bots, spiders, scrapers, etc.) without prior written consent by Kingbee;
• Circumvent or abuse system limitations or platform functionality;
• Resell, sublicense, or otherwise misuse the Services or content on Kingbee X;
• Create multiple accounts or create accounts on behalf of others without authorization;
• Undermine, tamper with or falsify any review, reputation, or rating system;
• Transfer your account without Kingbee’s prior written consent.

2.2 License Grant.

Kingbee grants you a limited, revocable, non-exclusive license to access and use the Services solely to browse, reserve, and rent Vehicles made available by Kingbee, and to manage your reservations in accordance with these Terms. Any unauthorized use is strictly prohibited.

2.3 Termination of Use.

Kingbee reserves the right, at its sole discretion, to suspend or terminate your access to the Services, without notice or refund, for any violation of these Terms or misuse of Kingbee X. Kingbee is not obligated to investigate complaints prior to removal of any users.

2.4 Communication Consent.

By creating an account, you consent to receive communications from Kingbee via email, mail, voice, or SMS messaging, including without limitation transactional and marketing messages. You may opt out of SMS marketing by texting STOP. However, opting out of all communications may impact your ability to use the Services.

2.5 Location Tracking.

Each Renter acknowledges that Kingbee may use GPS, telematics, or other location-based technologies to monitor and support the operation, recovery, and performance of Vehicles. Such technologies may collect data including, without limitation, location, speed, mileage, diagnostics, and usage behavior. By renting a Vehicle, User expressly consents to the collection and use of such data for lawful business purposes, including, without limitation, fleet management, maintenance tracking, insurance administration, and loss recovery. Renter waives any claims arising from or related to Kingbee’s lawful use of such tracking and data collection technologies in connection with the use of the Services and rental of any Vehicle. Any attempt to tamper with, disable, or otherwise interfere with these systems is strictly prohibited and will constitute a material breach of these Terms. Such conduct will trigger an immediate assessment of a $1,500 fee, along with full reimbursement of all actual costs incurred as a result of the interference.

3. Rentals

3.1 Rental Agreement. 

Kingbee asks that you return the Vehicle in the same—or better—condition than when you received it. By confirming a Transaction to rent a Vehicle (a “Transaction”), you acknowledge and agree that:

• You have read and understood the full Vehicle rental listing;
• You are entering into a legally binding agreement to rent the Vehicle; and
• You are responsible for fulfilling all requirements of the Transaction, 

By confirming a Transaction, you agree to and explicitly authorize Kingbee to charge your payment method (“Card”) for all applicable Transaction fees, Kingbee’s service fee, and any additional charges incurred during the Rental Period, including without limitation vehicle damage, cleaning fees, late return fees, insurance deductibles, fees imposed by Owners, tolls, traffic or parking violations, administrative, processing, or penalty fees, and other penalties or fees. You further agree that you must provide and maintain at all times a valid, chargeable payment method. Failure to provide or maintain a valid payment method -including payment failures, blocked charges, or disputed transactions – may result in Kingbee pausing your rental, denying rental extensions, or taking any other action necessary to secure payment owed.

3.2 Vehicle Pickup and Return. 

All Renters must pick up and return Vehicles exclusively at Kingbee‑designated locations, as identified at the time of reservation or otherwise communicated in writing. Any transportation costs incurred by Kingbee will be billed to the Renter. Renters may not arrange for delivery or return at any other location without Kingbee’s prior written consent. Failure to return a Vehicle to an authorized Kingbee parking lot will constitute a material breach of this Agreement and may result in additional charges, including but not limited to transportation, retrieval, towing, and related fees. Vehicles must be returned in the same or better condition than when it was received, including clean, operable, and free of new damage beyond normal wear and tear. Failure to return a Vehicle in such condition may result in additional charges for cleaning, repairs, mechanical work, damage restoration, or other necessary services.

3.3 Pre-Rental Inspection. 

Each Renter is required to complete a full photo based inspection of the Vehicle prior to the start of the rental period, in accordance with Kingbee’s inspection procedures. Failure to complete the inspection and submit it as instructed will result in a $300 non-compliance fee. In addition, failure to provide a timely and complete inspection will be deemed an acknowledgment by such Renter that the Vehicle was received in good working condition and free from any visible damage or maintenance issues. Renter shall be deemed to have accepted the condition of the Vehicle as-is and shall assume full liability for the Vehicle and any and all damage, defects, or mechanical issues that may arise during the rental period, regardless of cause.

3.4 Rental Return and Post Rental Inspection. 

If you retain the Vehicle beyond the agreed rental term, you authorize Kingbee to charge your Card for the applicable rental rate for the extended period. This rate may differ from the initial rental pricing.

Renter is also required to complete a full photo based inspection at the end of the rental period in accordance with Kingbee’s inspection procedures. Failure to complete and submit the inspection as directed will result in a $300 non-compliance fee plus any additional charges incurred by Kingbee. In addition, failure to provide a timely and complete inspection will be deemed an acknowledgment by Renter that any visible damage or maintenance issues was a result of the Renter’s use of the vehicle. Renter assumes full responsibility for the Vehicle and any and all damage, defects, or mechanical issues that arose during the Rental Period, regardless of cause. If additional damage is later discovered and reasonably attributed to the Renter’s use of the Vehicle, the Renter will remain financially responsible for such damage, regardless of the amount of time that has passed since the Vehicle’s return or the discovery of the damage. By reserving a vehicle, you authorize Kingbee (and its payment processor) to charge the payment method on file for all rental fees, damages, tolls, cleaning costs, and other charges incurred under this agreement including but not limited to the actual cost of repair or replacement and any additional fees. Below is a list of fees that may be charged in addition to the actual cost of repair or replacement. The below list is not all-inclusive and is subject to change at Kingbee’s discretion. Such charges may include, without limitation, administrative fees, penalties, interest, and other associated fees. 

Violation : Administrative Fee
(To be paid in addition to all costs related to the corresponding violation) 
Failure to timely complete maintenance : $250 per occurrence 
Repossession : $250 per vehicle 
Lost Key : $850 per key 
Lost License Plate : $300 per license plate
Telematics System Repair or Replacement : $100 per occurrence 
Traffic Ticket : $50 per violation 
Tolls (without an approved transponder) : $7.50 per violation 
Parking Ticket : $50 per violation 
Incorrect Fuel Type Used : $1,000
Professional Cleaning Requited : $50 minimum 
Smoking/Noxious Odors in Vehicle : $500 

3.5 License Plate Responsibility.

Renter is responsible for ensuring that all license plates issued with the Vehicle at the commencement of the rental are properly installed, remain affixed, and are returned with the Vehicle at the end of the rental period.

Following the return of the Vehicle and completion of the photo based inspection, Kingbee will verify the presence of the license plate. If the license plate is missing for any reason, including but not limited to failure to install, loss, or removal during the rental period, Renter shall be charged a flat fee of $300.00. This fee is intended to cover the costs of replacement, shipping, and downtime associated with the missing plate.

3.6 Maintenance.

Renter agrees to operate and park each Vehicle carefully, in compliance with all applicable traffic laws, and in a manner appropriate to prevailing road and weather conditions. Renter shall keep each Vehicle in good operating condition and physical appearance during the Rental Period and shall perform and/or arrange for all required maintenance in accordance with the manufacturer’s recommended service schedule as set forth in the Vehicle’s owner’s manual. Renter acknowledges that the owner’s manual (and a digital PDF copy) was provided at the start of the Rental Period. Kingbee reserves the right to physically inspect, or cause an agent or contractor to inspect, any Vehicle at any time during the Rental Period.

Routine maintenance during your rental – including oil changes, tire rotations, fluid top-offs, and similar services – must be performed by you at an authorized repair facility. You are responsible for ensuring the Vehicle is taken in for all required routine maintenance in accordance with applicable maintenance schedules.

Kingbee will cover the cost of, or reimburse you for, approved routine maintenance completed in compliance with your rental agreement, unless otherwise approved in writing by Kingbee. All maintenance receipts must be submitted within ten (10) days of service completion. Upon approval, a credit will be issued to your account and applied toward future rental charges.

Maintenance performed more than one thousand (1,000) miles prior to the manufacturer-recommended service interval, without an illuminated dashboard warning light, service indicator, or other documented mechanical necessity, shall be deemed Excessive Maintenance. Excessive Maintenance will not be reimbursed and will not result in a credit to the Renter’s account, regardless of whether the work was otherwise routine in nature.

Failure to complete required routine maintenance during the rental term may result in Kingbee performing such maintenance upon return of the Vehicle, and the cost of that maintenance will be billed to the customer in accordance with the rental agreement.

Renter shall use only the correct fuel type for each Vehicle and, for diesel Vehicles, shall ensure proper diesel exhaust fluid (“DEF”) levels (above ¼ tank at all times), perform necessary diesel particulate filter (“DPF”) regeneration, and immediately address any fuel, DEF, or emissions warnings. Gasoline must never be added to a diesel tank; if it occurs, the Vehicle must not be started, and Kingbee must be contacted immediately. Renter is solely responsible for all damages, towing, and repairs arising from the use of incorrect fuel, failure to maintain DEF levels, or failure to complete required DPF regeneration.

At least every 7,500 miles — or more frequently if recommended by the manufacturer or based on engine hours — Renter shall ensure that a Qualified Vendor performs an oil change, tire inspection and rotation, and brake inspection. All maintenance and repairs must be performed by a service facility that (i) carries garage liability insurance, (ii) employs ASE‑certified or equivalent technicians, and (iii) is properly licensed and insured to perform automotive repairs in its jurisdiction (“Qualified Vendor”). KBR maintains a list of Preferred Vendors, and if a Vehicle is within 15 miles of a Preferred Vendor, Renter shall use a Preferred Vendor. Outside that radius, Renter may use another Qualified Vendor only with KBR’s prior written consent.

Renter must obtain Kingbee’s written approval before any maintenance or repair begins unless agreed to by Kingbee in writing. Maintenance or repairs performed by a Qualified Vendor and pre‑approved by Kingbee (“Approved Maintenance and Repairs”) will be handled as follows: (i) if performed by a Preferred Vendor, the Preferred Vendor will invoice Kingbee directly; or (ii) if performed by a non‑Preferred Qualified Vendor, Renter will pay the invoice and submit receipts to Kingbee within ten (10) days for reimbursement within thirty (30) days. All non‑approved maintenance or repairs are the sole responsibility of Renter.

Renter shall be solely responsible for: (i) any mechanical damage, including tire or engine repairs, caused by failure to address any oil or brake warning light within forty‑eight (48) hours; (ii) a $100 per day fee for each day an oil or brake warning light remains unaddressed; (iii) any tire issues occurring before a Vehicle reaches 8,500 miles; and (iv) any issues involving the parking brake system, regardless of mileage.

Renter shall maintain and provide Kingbee with all maintenance and repair records within 48 hours of completion by email at X. Failure to comply with these requirements constitutes a material breach of this Agreement and will render Renter liable for any resulting costs, damages, claims, fees, or liabilities, including but not limited to repair costs, towing, and downtime expenses.

3.7 Personal Property Disclaimer. 

Kingbee is not responsible for any personal property left in a Vehicle. Any unclaimed property remaining in a Vehicle following its return may be disposed of at Kingbee’s sole discretion, and Renter waives all claims and rights with respect to such property.

4. Security Deposit

Kingbee may require a security deposit (“Security Deposit”) as part of any listing. Kingbee may apply the Security Deposit toward any amounts owed under these Terms including without limitation to past due rental amounts,  damages, cleaning fees, late return fees, or other charges arising from the reservation. 

5. Insurance

All Renters are solely responsible for maintaining continuous, valid insurance coverage throughout the term of any rental and for providing Kingbee with a current and compliant certificate of insurance (“COI”) upon request. Kingbee does not provide liability or physical damage insurance for Renters.

Failure to maintain required insurance coverage or to timely provide a valid COI constitutes a material breach of these Terms. In the event of such failure, Kingbee may assess a non-refundable administrative charge of fifty dollars ($50.00) per day, per vehicle, beginning on the first day coverage lapses or a valid COI is not on file, and continuing until compliant proof of insurance is received.

If the Renter fails to cure the breach within a reasonable period, Kingbee reserves the right, in its sole discretion, to demobilize, suspend use of, and/or repossess the vehicle(s). All costs associated with demobilization, recovery, towing, storage, and repossession shall be the sole responsibility of the Renter, without limitation to any other rights or remedies available to Kingbee at law or in equity.

In the event of an accident or damage to the Vehicle, Renters shall be liable for the full cost of repairs, as well as any loss of use and diminished value. Loss of use will be calculated based on the greater of (a) the daily rental rate multiplied by the number of days the vehicle is unavailable due to repair; or (b) industry-standard downtime estimates. Diminished value shall be assessed using recognized market valuation tools, chosen at Kingbee’s sole discretion. Renters may only request a waiver of diminished value if all of the following conditions are met: (I) the Vehicle is rented for the full term, (II) the Vehicle is returned on time, (III) the Vehicle is repaired to manufacturer standards, and (IV) each of the foregoing is supported with complete written documentation.

Prior to any rental, Renters must provide a valid certificate of insurance (COI) that satisfies the following requirements:

1. Auto Liability coverage of at least $1,000,000 combined single limit;
2. Physical Damage coverage (Comprehensive and Collision) with a deductible no greater than $2,500 and a limit no less than $50,000 per vehicle;
3. Kingbee Rentals, LLC listed as:
   1. Additional Insured under the Auto Liability policy;
   2. Loss payee under the Physical Damage policy;
   3. Waiver of Subrogation in favor of Kingbee for Auto Liability;
4. Insurance must be underwritten by a carrier rated B+ or better by AM Best;
5. Vehicles covered under Scheduled Auto policies must list the Vehicle VIN on the certificate or in the comments;
6. Each certificate of insurance  must be submitted directly to Kingbee by email at customersupport@kingbee-vans.com prior to any vehicle release.

All Renters are required to report any accident, damage, loss, or incident involving a Kingbee Vehicle within forty-eight (48) hours of the occurrence, or as soon as practicable. Failure to report a claim within this timeframe may result in denial of coverage, responsibility for all related costs, and potential termination of the Rental Agreement.

Kingbee does not provide coverage for mechanical damage, wear-and-tear, or damage resulting from misuse, including without limitation to any use of improper fuel for a Vehicle. If any such damage occurs and is not covered by the Renter’s insurance, the Renter shall be fully responsible for the cost of repair. In addition, the renter may be charged for loss of use of such Vehicle, towing, and any administrative fees incurred as a result of the incident.

Any attempt to submit false, altered, or otherwise fraudulent insurance documentation will result in Kingbee, in its sole discretion, taking any or all of the following actions: (I) result in immediate termination of the rental agreement, (II) denial of vehicle access, (III) forfeiture of any security deposits or prepaid amounts; and (IV) pursual of legal action for any such misconduct.

6. Authorized Drivers

From time to time, Kingbee understands that the Renter may authorize certain individuals to operate the rented Vehicle. The Renter represents and agrees that all such authorized drivers are: (i) at least twenty‑one (21) years of age; (ii) legal U.S. residents; and (iii) meet Kingbee’s safe‑driver eligibility requirements to rent a Vehicle through the platform. Any use of a Vehicle in violation of these requirements is strictly prohibited, constitutes a material breach of these Terms, and will render the Renter liable for any costs, damages, claims, fees, or other liabilities arising from such unauthorized use.

6.1 Prohibited Uses.

Vehicles rented through Kingbee may not be used:

• By anyone other than the User who initiated the reservation, unless expressly approved as an authorized driver in writing by Kingbee;

• By any person under the age of 21;

• By any individual whose driver’s license is suspended, revoked, expired, or otherwise invalid in any jurisdiction;

• By any person under the influence of drugs, alcohol, or any substance that impairs driving ability;

• By anyone who obtained the Vehicle or extended the Vehicle reservation by providing false, misleading, or fraudulent information;

• For any illegal purpose, or in violation of any law other than minor traffic infractions;

• For use on a gig platform including without limitation to Uber, Lyft, Doordash, etc.;

• To tow or push another vehicle or object; 

• For the purpose of driver instruction;

• In any race, speed test, competition, or similar event;

• To transport hazardous materials, contraband, or illegal goods;

• Outside of the United States or beyond any geographic limits specified in these Terms and/or the applicable Rental Agreement;

• When loaded beyond the manufacturer’s recommended capacity;

• On unpaved roads, trails, or off-road conditions;

• To transport a number of passengers that exceeds the number of  seat belts, or to transport passengers outside the enclosed passenger compartment;

• To transport children without legally required and properly installed child safety seats;

• When the odometer has been tampered with, disconnected, or disabled;

• When fluid levels are below recommended levels;

• When it would be reasonably apparent that continued operation would reasonably be expected to damage the Vehicle;

• In a manner where cargo is improperly secured;

• After an accident unless and until law enforcement is contacted and arrives on the scene.

Any User who violates these restrictions shall be fully liable for all resulting damage, costs, and claims. Insurance coverage provided through or in connection with Kingbee, if any, is void in the event of such violations.

6.2 Additional Charges.

Kingbee reserves the right to impose additional charges on Users for costs incurred during or related to a reservation. These may include, but are not limited to: fuel and refueling fees, applicable sales and use taxes, traffic or parking violations, tolls, towing, impound fees, cleaning and detailing charges, smoking remediation, court costs, vehicle license and recovery fees, and storage or administrative fees. If toll fees are incurred, Kingbee will also charge an administrative fee of $7.50 per toll in addition to the toll amount itself.

6.3. Minimum Rental Period and Early Termination

By initiating a reservation through the Kingbee X platform, you agree to be bound by the minimum rental period associated with the selected Vehicle, which becomes contractually binding upon confirmation. The billing cycle consists of a minimum Rental Period of twenty-eight (28) days. If the vehicle is not returned prior to the end of the Rental period, an automatic extension of 28 days will occur.  No advance notice from the Renter is required to continue the rental, and billing will continue automatically until the Vehicle is returned in accordance with this Agreement. Renters who terminate a rental prior to the minimum 28-day term agree to pay: (i) the remaining rental amounts due under the agreement; and (ii) reimbursement for any upfitting costs incurred by Kingbee. These charges will be calculated and assessed upon early return or default.

6.4 Repossession and Property Abandonment.

Each of Owner and Kingbee reserve the right to repossess a Vehicle at any time, with or without notice, if (I) the Vehicle is not returned as required; (II) any payment is overdue; (III) the Vehicle is used in violation of these Terms; or (IV) fraud or misrepresentation is suspected. Renters agree to reimburse all expenses incurred by the Owner and/or Kingbee, as applicable, in locating and recovering the vehicle, including without limitation, towing and legal fees, plus a $500 administrative fee assessed for each repossession, in addition to the full cost of the repossession itself. Any personal property left in a repossessed Vehicle may be discarded, destroyed, or otherwise disposed of at the sole discretion of Kingbee or the Owner. Renters expressly waive any claims arising from such disposal.

7. Fees and Payments

7.1 Kingbee’s Fees.
Kingbee charges a platform fee (“Platform Fee”) to Renters who book Vehicles through the Kingbee X. The Platform Fee is calculated as a percentage of the total Transaction amount and is charged in addition to any rental fees.

The Platform Fee is charged at the time each Transaction is confirmed and is nonrefundable, including in the event of cancellation by the Renter, subject to Section 8.3 below.

7.2. Billing.
Billing cycles are twenty-eight (28) days and charges are billed on a weekly basis. If a Vehicle is renewed, it will be renewed for an additional twenty-eight (28) day period. At the time of booking, Kingbee may pre-authorize or place a temporary hold on a Renter’s stored credit or debit card (“Card”) for the anticipated charges associated with the Transaction. Renters will be notified if such a hold is required, and by proceeding with the Transaction, they consent to this authorization. Upon completion of the rental and return of the Vehicle, Kingbee will finalize the charges to the Card for the full Transaction amount. Renters authorize Kingbee to store their Card information and related billing details for use in future transactions and agree to promptly update payment information if the Card expires or is replaced. Renters are individually responsible for any taxes arising from their use of Kingbee X, including income, sales, or use taxes, unless otherwise stated.

Renters are individually responsible for any taxes arising from their use of Kingbee X, including income, sales, or use taxes, unless otherwise stated. 

7.3. Facilitation of Payments.
All payments made through Kingbee X are processed by one or more third-party providers, including without limitation, Stripe, Inc. (“Stripe”). By using Kingbee’s Services, you authorize Kingbee and its payment processors to charge your designated payment method for all amounts due, including without limitation, rental fees, deposits, damages, tolls, tickets, penalties, and any other charges arising under these Terms. You acknowledge and agree that all such payments are subject to the applicable processor’s Terms of Service and Privacy Policy (including Stripe’s), which you consent to by using Kingbee’s Services.. You further agree not to dispute, reverse, or charge back any authorized transaction except as expressly permitted by law, and you waive any claims against Kingbee arising from processing delays, holds, or errors caused by the third‑party processor. All disputes related to payment processing (including but not limited to refunds, reversals, or chargebacks) shall first be raised directly with Kingbee for resolution before any external dispute process is initiated. Cash payments and off-platform transactions are strictly prohibited. Kingbee may change or replace its payment processing provider at any time without prior notice.

You expressly acknowledge that Kingbee bears no responsibility for payment failures, technical errors, or losses related to Stripe or any other third-party payment processor.

7.4. Additional Charges and Authorizations.
Renters agree to immediately pay Kingbee for any additional charges incurred under these Terms, including without limitation:

• Damages to a Vehicle or item;
• Late returns or unauthorized extensions;
• Violation of rental terms;
• Insurance deductibles;
• Fees imposed by the Owner (e.g., cleaning, tolls, fuel, smoking remediation);
• Administrative, processing, or penalty fees.

   

By storing a payment method on file, Renters expressly authorize Kingbee to initiate charges to their designated payment method for all amounts due under this Agreement, including rental fees, extensions, damages, and any other applicable charges. Renters agree that such authorization will remain in effect for the duration of the rental relationship and for any outstanding balances thereafter. Renters further acknowledge that disputing valid charges may result in additional fees. If a charge is declined or payment is otherwise not received, Kingbee may initiate collection efforts and recover all associated costs, including reasonable attorneys’ fees, court costs, and third‑party collection agency fees.

8. Refunds and Cancellations

8.1 Refunds.

If you are a Renter and encounter an issue with a rented Vehicle (as defined below), Kingbee may, in its sole discretion, take one or more of the following actions:

• Reimburse you up to the full amount paid through the Services;
• Assist in booking a comparable replacement vehicle for the remaining duration of your Transaction; or
• Provide an alternative remedy, as deemed reasonable at the sole discretion of Kingbee under the circumstances.

All determinations regarding refunds are made at the sole discretion of Kingbee and are final and binding on the Renter. Once Kingbee has taken any of the actions listed above, it shall have no further liability or obligation to you related to that issue.

8.2. Cancellations

Renters:
Renters may cancel a Transaction within thirty (30) minutes of confirming the booking without incurring any charges. After the 30-minute cancellation window:

• The full Transaction amount will be charged;
• The Kingbee Fee and any Booking Fees are non-refundable;
• No refund will be issued unless explicitly stated in the Vehicle listing or otherwise determined by Kingbee at its discretion
  

9. GENERAL TERMS

9.1 Dispute Resolution.
You and Kingbee each agree that any claim or dispute arising out of or relating in any way to these Terms, your use of any product or service obtained through the Services, shall be resolved as described in this Section.

9.2 Arbitration Agreement.
You and Kingbee each agree that any dispute, claim, or controversy that may arise between you and Kingbee shall be resolved exclusively through final and binding arbitration to be conducted exclusively in Salt Lake County, Utah. This includes any dispute related to current or previous versions of these Terms, your use of the Services, or any transaction conducted through Kingbee X..

You and Kingbee each hereby incorporate herein the provisions and procedures set forth in the Utah Uniform Arbitration Act, U.C.A. § 78B-11-101 et seq. (as amended or superseded from time to time, the “Arbitration Act”). Notwithstanding the foregoing, pursuant to, and to the maximum extent permitted by Section 105 of the Arbitration Act, in the event of conflict or variation between these Terms and the provisions of the Arbitration Act, the terms of these Arbitration Provisions shall control. Arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its rules, including the Consumer Arbitration Rules, as modified by these Terms and the Arbitration Act. You can find AAA rules at www.adr.org.

Class Action and Jury Trial Waiver: You and Kingbee each agree to waive any right each such party may have to participate in any class, group, or representative proceeding and waive any right to a trial by jury.. Unless both parties agree otherwise, the arbitrator may not consolidate claims or preside over any form of a representative proceeding.

Arbitrator Authority and Remedies: The arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator must follow the limitations of liability described in these Terms. You and Kingbee each agree that the award of the arbitrator rendered shall be (I) final and binding upon the parties, and (II) the sole and exclusive remedy between them regarding any Claims, counterclaims, issues, or accountings presented or pleaded to the arbitrator. If a court determines that any part of this provision is unenforceable, only that specific claim may proceed in court and such claim shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah.

Costs: Arbitration fees will be governed by AAA rules unless otherwise stated. The arbitrator is hereby directed to require the losing party to (I) pay the full amount of any unpaid costs and fees of the arbitration, and (II) reimburse the prevailing party for all reasonable attorneys’ fees, arbitrator costs and fees, deposition costs, other discovery costs, and other expenses, costs or fees paid or otherwise incurred by the prevailing party in connection with the arbitration. If the arbitrator deems a claim frivolous, you shall be responsible for reimbursing Kingbee for arbitration fees that User brings.

9.3 Choice of Law and Venue.
These Terms and any dispute between you and Kingbee shall be governed by the laws of the State of Utah, without regard to its conflict of law provisions. 

9.4 Intellectual Property and Content.
Kingbee respects intellectual property rights. Kingbee may suspend or terminate accounts that infringe copyright or trademark rights. Users retain ownership of content posted on the platform but hereby grant Kingbee a worldwide, royalty-free, perpetual license to use, copy, distribute, and display such content.

9.5 Policy Enforcement.
Kingbee reserves the right to enforce these Terms at its discretion, taking into account performance history and the context of any reported issues. Kingbee may, in its sole discretion, offer leniency where appropriate to maintain fairness.

9.6 Account Security and Identity Verification.
Users are responsible for safeguarding their account credentials. If you share access to your account, you are responsible for all activity under that account. Kingbee encourages Users to perform due diligence when interacting with other Users.

9.7 Modifications.
Kingbee reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to the Services or upon notice provided to Users. Continued use of the Services constitutes acceptance of the revised Terms.

9.8 Release.
You agree to release and indemnify Kingbee and its affiliates from any claims or damages arising out of disputes with other Users. You expressly waive any protections that would limit this release to claims known or suspected at the time of agreement.

9.9 Limitation of Liability.
To the fullest extent permitted by law, Kingbee’s total liability arising out of or relating to this Agreement, the Services, or any Vehicle, whether in contract, tort, or otherwise, shall not exceed the lesser of (a) the total amount actually paid by you to Kingbee for the specific Transaction giving rise to the claim, or (b) $250 in the aggregate for all claims in any twelve (12) month period, whichever is less.

In no event shall Kingbee be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to lost profits, loss of use, or loss of goodwill, even if advised of the possibility of such damages.

9.10 Disclaimer.
The Services are provided “as is” without warranties of any kind. Kingbee does not guarantee the accuracy, availability, or suitability of items listed. Use of the Services is at your own risk.

9.11 Indemnification.
Renters shall defend, indemnify, and hold harmless Kingbee, its affiliates, officers, and agents from and against any and all claims, losses, liabilities, damages, and expenses (including attorneys’ fees) arising from: (I) your use or operation of any vehicle; (II) your breach of these Terms; or (III) any negligence, fraud, or misconduct on your part.

9.12 Privacy.
Your use of the Services is subject to Kingbee’s Privacy Policy, available at www.kingbee-vans.com/privacy-policy.

9.13 Notices.
Any notice provided to Kingbee must be sent (I) by U.S. mail to: Kingbee Vans, LLC, Attn: Legal Department 2272 South 5600 West, West Valley City, Utah, 84120,; and (II) by email to katie.molles@kingbee-vans.com. 

9.15 Law Enforcement Cooperation.
Kingbee may cooperate fully with and comply with any request, directive, investigation, or legal process issued by law enforcement, government agencies, or regulatory authorities regarding any Vehicle, User account, or activity on the Kingbee platform. Such cooperation may include, without limitation, providing account information, payment records, reservation history, telematics data, or vehicle location data. Kingbee may take these actions with or without notice to you and without your consent, and you expressly waive any claim arising from Kingbee’s compliance with such lawful requests.

9.16 Registration Renewal and Emissions Cooperation.
Beginning sixty (60) days prior to the expiration of a Vehicle’s current registration, Renter shall be responsible for ensuring the Vehicle undergoes any required emissions testing, where applicable. If the Vehicle is located in an area that does not offer emissions inspections, Renter must instead take the Vehicle to a local law enforcement agency, motor vehicle department, or university/campus or military base law enforcement officer to complete the VIN Verification – Out of State Vehicle Verification Form for Vehicle Emissions Inspection Deferral, which will be provided by the Kingbee Team. Renter agrees to fully assist and cooperate with Kingbee in completing all registration renewals and emissions requirements by promptly providing any requested documentation, making the Vehicle available for inspection or testing, and following Kingbee’s instructions to ensure timely compliance. Failure to complete the required emissions inspection (or VIN Verification Form where applicable), or failure to cooperate with registration renewal efforts, will result in a fee of $50 per day for each day the Vehicle’s registration remains expired until compliance is achieved.

9.17 Miscellaneous.
These Terms constitute the entire agreement between you and Kingbee. If any provision is found unenforceable, the remainder of these terms shall remain in full force and effect. These Terms are personal to you and may not be assigned or transferred for any reason whatsoever without Kingbee’s prior written consent and any action or conduct in violation of the foregoing will be void and without effect. Kingbee expressly reserves the right to  assign these Terms and to delegate any of its obligations hereunder without prior notice or consent. No agency or partnership is created by these Terms. Business account holders represent they are authorized to bind the entity to these Terms.

9.18 Assignment.

Kingbee may, without notice to or consent of the Renter, assign, transfer, or otherwise convey all or any portion of its rights to receive rent, fees, and any other amounts due or to become due from the Renter under these Terms and Conditions (the “Payment Rights”) to any third party. Any such assignment shall be fully effective to vest in the assignee all rights of Kingbee with respect to the Payment Rights so assigned, including the right to receive and enforce payment directly from the Renter. The Renter shall not assert against any assignee of the Payment Rights any defense, setoff, or counterclaim that the Renter may have against Kingbee. This assignment right shall not be deemed to relieve Kingbee of its obligations under this Agreement. 

Nothing in this Rental Agreement shall prevent the owner, lessor, or lienholder of any vehicle (“Secured Party”) from exercising all rights and remedies under applicable law and/or the lease agreement with Kingbee Rentals, LLC or an affiliate (the ‘Primary Lease’). 

10. Contact Kingbee.

If you have any feedback or questions for us, please contact Kingbee at customersupport@kingbee-vans.com.

Last Updated: 2/4/2026